• General Questions
  • How do I contact Tablecloth Designs?

    You can reach us by phone. Our toll free number is 800 477-5638. We are here from 9:00 A.M. to 5:00 P.M. Monday through Friday. You can also email us at sales@tablecloths-and-toiletseats.com or use the form on our contact us page.

  • What are your hours?

    We answer the phone between 9:00 A.M. and 5:00 P.M. Central time, Monday through Friday! If you get sent to our voicemail, that means we are on the phone with other customers or it is after hours. We are prompt at returning phone calls.

  • Do you offer a warranty on your tablecloths?

    We absolutely guarantee satisfaction on all of our products when they are used as they are intended. If your order has been delivered and there is a flaw or defect, we will replace it with a new cloth or issue a call tag to have it picked up and corrected. We cannot guarantee them for color or texture. If color matching or the feel of the fabric is an important issue to you, then you need to request fabric swatches prior to ordering. We also cannot guarantee them if you ordered the wrong size or shape.

    If you want to order our standard oval for instance and your table is more egg shaped, you will be required to provide us a pattern of your table to insure you get an even drop all the way around it. This is classified as a custom shape and will require extra fees. All defects or shortages must be reported within 30 days after receiving them.

  • Ordering Questions
  • Can I track my order once it has been placed?

    Once your order ships, we will send you the tracking number via email. If you have created a username and password during checkout, you are able to log back in to see the order status and get the tracking once it has shipped.

  • What do I do if I order the wrong item?

    Please contact customer service right away at 800-477-5638 so that we can cancel or modify the order. If we can't catch it before it has been made and shipped, it will be up to you if you want to return the item. You will need a return goods authorization number from us. There will be a 25% restocking fee on standard sizes, and 50% restocking fee on custom sizes.

  • How do I get swatches?

    You can order swatches from each fabrics webpage or by phone. The individual swatches are $0.25, plus standard mail delivery of $2.75 in the continental United States. We also offer cloth fabric swatches on a card that will have small actual pieces of each color glued to it. Each fabric line will have it’s own swatch card and they are $2.25 per card. If you need them shipped next or second day, or internationally, or order 12 or more, actual shipping charges will apply.

    We will reimburse you up to $5.00, not including the postage for your swatch order once you place an order for tablecloths or other products we sell. It will be up to you to remind us to give you the credit since we may not realize that swatches were previously ordered. Only one $5.00 credit will be allowed per tablecloth order.

  • Shipping Questions
  • Do you ship to Canada and other countries?

    We can ship our tablecloths all over the world. International orders are shipped by United States Postal service, and we only ship Priority or express mail so we are able to track and insure the package. Actual shipping plus a $3.50 processing fee will be charged for these orders, and we will need your approval before the order will be processed.

  • How much does shipping cost?

    We ship to the continental united states for $10.75 for orders with a subtotal of $22.00 or more. We sometimes offer free shipping promotions on orders over $150.00. We charge actual shipping if your order qualifies for a bulk discount. Swatch only shipments or any order with a subtotal of $22.00 or less will be $2.75. International orders are shipped by United States Postal service, and we only ship Priority or express mail so we are able to track and insure the package. Actual shipping plus a $3.50 processing fee will be charged for these orders, All international orders will need to be placed by phone.

  • How long will it take to ship my order out?

    Once orders have been received by us, we will need roughly two to four weeks for vinyl, 7 to 10 business days for Custom prints, and two to four days for stock cloth fabrics prior to shipping. We don’t stock anything pre-cut and sewn ready to ship other than yardage. Swatch orders usually ship the same or next business day.

  • Can I ship to a address other than my own?

    We can ship your order to any address you want. We will ask you for both billing and shipping addresses during checkout.

  • Payment Questions
  • What credit cards do you accept?

    We accept Mastercard, Visa, Discover, and American Express.You can also pay by Paypal.

  • Do you accept Paypal?

    You can check out with Paypal if you desire. It is built into the checkout process.

  • Do you accept checks or money orders?

    We can accept checks or money orders, however, your order will be on hold until the check clears. There is an option to tell us you are sending a check when you checkout. We don't accept check by phone payments.

  • Return Questions
  • What is your return policy?

    All claims must be made within 30 days of receipt of goods.
    No returns will be processed without a Return Goods Authorization (RGA) number which is
    requested by phone only.
    All returns subject to approval.
    Restocking fee of 25% on standard sizes for incorrect orders placed by customer; customer is responsible for shipping return.
    Restocking fee of 50% on custom sizes for incorrect orders placed by customer, customer is responsible for shipping return. A custom size is any size that cannot be ordered directly from the web site.
    If we make a production or shipping error, we will issue a call tag and correct the error, or mail you a shipping label.
    If you wish to return merchandise, simply call (800) 477-5638 for a return goods authorization number. Ship the items in original, unused condition along with a copy of the receipt to:

    Custom Vinyl Tablecloths
    4815 Lynn Ct.
    Shawnee, KS 66216

    We cannot accept items returned collect.

  • Size Questions
  • What size tablecloth should I order?

    To determine the best tablecloth sizes for your table, you need to know:

    • The dimensions of your table, length and width, plus how far down you want it to drop.
    • The most desired drop:
      • 8″-12″ to lap level
      • 29″-30″ to the floor

    Once you have these dimensions, to determine the tablecloth sizes, add the drop twice to each of  your tabletop length and width measurements. You add it twice since it will be hanging down on both ends.

    For Example:    

    Table size is 36″ by 60″; desired drop is 12″
    12″ (drop size) X 2=24″
    Add 36″ + 24″= 60″
    Add 60″ + 24″= 84″
    Tablecloth Size= 60″ X 84″

  • What if my table is an odd shape?

    We can make them any shape and size. If your table is an odd shape, we will require a full size pattern of the table top. If it splits down the middle for leaves, a half pattern will suffice. You can use left over gift wrap taped together, or butchers paper etc.. Spread the paper out and throw some books on it to hold it in place. From the underside you can mark the shape with a pen or marker. No need to cut the pattern out.
    You can mail the pattern to us at 4815 Lynn Ct. Shawnee KS 66216. Write your contact information and measurements on the pattern, as well as your desired drop, and one of us will contact you to finalize the order once we receive it.

  • Rental Questions
  • How and when do my items need to be returned?

    Once your items arrive, you will have seven days to use them. When it’s time to pack them up to be returned, you will need to shake out all loose food items, and make sure that the items are dry. You then carefully fold the soiled items back up and put them back in the box, or boxes that they were shipped in. On the side of a box, there will be a clear envelope that will contain your return instructions, your packing slip, and a return shipment label (one per box). All missing labels must be reported the same or next day that the boxes are delivered, or a $10.00 label fee will be charged to send new labels. Custom Vinyl tablecloths will cover the return shipping as long as you are in the continental United States, and the
    total of your order is $60.00 or more. If your order is less than $60.00, the customer is responsible for paying the return shipping. If you have lost your boxes and or return label, you may request a new one, or simply ship the items back at your own cost. Important! The customer is responsible for getting the items to UPS by the end of the seven day period. If not, the customer will be responsible for additional weekly rental fees AND/OR replacement costs.

  • Do I need to provide a deposit?

    All orders require a 50% non refundable deposit and a signed agreement, along with credit card information to hold your date and all the items listed on the agreement. Orders will not be processed and held until all three items have been submitted. The non-refundable deposit will be credited towards 50% of each item on the agreement. We accept Mastercard, Visa, American Express, and Discover.

  • When is the balance due?

    All Balances are to be paid in a full eight days prior to the delivery date. If paying the balance with a personal check, the order must be paid in full three weeks prior to delivery date. All return checks are subject to a $35.00 return check fee. If the final payment hasn’t been received eight days prior to the delivery date, the 50% deposit will be forfeited. We cannot deliver orders if there is an unpaid balance, and the availability of the requested items will not be guaranteed.

  • Can I cancel or adjust an order?

    Once an agreement has been signed, and deposit received, the agreement is confirmed. The deposit secures 50% of each item listed, therefore, you may remove an item. However, the deposit on that item will be forfeited. All orders are to have final quantities confirmed with Custom Vinyl Tablecloths eight days prior to the delivery date. Decreases will not be accepted within seven days prior to the delivery date. All deposits are nonrefundable.

  • What if my rental items get damaged or lost?

    If any item is not returned, torn, burned, or soiled beyond cleaning, the retail sales price will be charged to your credit card in addition to the rental charge. The customer is responsible for all items listed on the agreement at all times. Any loss that occurs at the customer’s facility, or while in their possession, will be the customer’s responsibility. Once delivered, the items are the responsibility of the customer. Any issues regarding loss at a facility will be between the customer and the facility. All candles must be contained. In the event that any wax residue is returned on an item, there will be a $10.00 cleaning fee applied per damaged item. If an item is completely un-cleanable, the retail sales price will be billed to the customer in addition to the rental cost.

  • When will my rental items be delivered?

    All items are shipped UPS ground to arrive on the delivery date you have listed on the agreement. You have seven days of use with your rental. It is always wise to set your delivery date far enough ahead of your event date to ensure the items arrive on time. Bad weather can slow down deliveries. We will do everything we can to get the items to you in a timely manner.

  • Do you offer installation and take down?

    It is the customer’s responsibility to have a representative of their choice on site to install and take down the items listed on the agreement. Custom Vinyl Tablecloths does not offer this service.